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If you experience problems, please write us an email to Please let us know the E-Mail-address of your movisensXS user account and the study you are having problems with. Please describe as accurately as possible how you came to this error.

To find the problem it is best if you grant the movisensXS Support read access to the study you're having problems with. Go to Administration and click on the icon in the table until movisensXS Support has the eye icon on your study.